HISTORICALLY, business writing has
been the collective term for advertising, marketing and general business
information (reports, business letters, etc.). This holds true in writing for
the internet. Yet on the internet, writing adapts to its environment and
becomes a refined strain of itself, being at once informational, promotional,
concise and entertaining. Since 85% of internet content is written -- 95% of
marketing content -- understanding and mastering this skill is elemental to
online marketing success.
To understand this better, below are 5
examples of how business writing on the internet differs-- and why.
1. SUPER HIGHWAY BILLBOARDS - Titles That Catch The Eye
The
internet has long been dubbed the information superhighway. In that sense,
titles become the billboards along the way. Whether it's the title of a site,
an ad, an email subject, an article or a newsletter, it should be short, direct
and irresistably enticing. A title has, on average, less than 1 second to
attract its customer, even as it competes with a multitude of other ads, so it
must stand out.
2. HOLDING THAT THOUGHT
While the title
draws them in, the content must deliver-- and quickly. Short paragraphs,
concise wording, and follow-through that provides the information promised, all
ensure a visit of more than 30 seconds. The eventual goal is to create repeat
traffic or repeat sales, but the immediate goal is to give the visitor a
rewarding experience within the first minute. This ensures return visits.
Content that falls short include
1) Muddled or indistinct
Information
2) Overly long, or "verbose" wording
3)
Delays or quantifiers without explanation
4) Too many links within
the text
All of these cause visitors to become distracted, possibly
confused, and lose their focus, followed quickly by their interest. Splash
pages are particularly prone to this, baiting readers with promises, but
holding off the details as long as possible. While some may succeed, it is
despite -- not because of -- this writing style.
Good content explains
the overall concept in the first paragraph, expands on in the next 2-3
paragraphs and concludes in the last paragraph or sign-up. Remember: a
first-time visitor has only slowed his super-highway travels for a cursory
pit-stop. Turning that into a longer stay, sale or return visit is the
objective.
3. LEAVING THE ON-RAMP AT SUPERHIGHWAY SPEED
Though more and more new users join the internet community daily, the vast
majority are well adept at traveling its paths. Acknowledging this
sophistication is a key step to marketing effectively. They are familiar with
most online terminology and lose patience with unneccessary explanations. Also,
by catering to experienced "travelers," it also prompts questions from new
onliners, which opens dialogue. And that's always good.
At the same
time, it is important to *AVOID* "verbose terminology" or "extensive
exposition" That is, put it simply, in simple terms. For the sake of speed
alone, stay away from any difficult, less common terms. While writers and
intellectuals may cringe at this advise, the fact is, difficult terms slow down
and/or lose some readers altogether. The ol' KISS (Keep It Simple, Stupid) Rule
applies well here. "Expounding" and "pontification" belong elsewhere-- not on
the Superhighway.
4. STATE YOUR BUSINESS
Another vital key
to successful writing is a higher than usual degree of relevancy. Any off-topic
reference must be brief, return to the point quickly, and only included for a
clear purpose. Just as Google rates sites by relevancy, so must effective
content of all types.
5. FORSOOTH!, IN TRUTH
Last but not
least, accuracy -- both in general and detail -- are VITAL to all writing for
the internet, more so than in any other medium. Any who contest this are misled
by the "out of sight-out of mind" mentality, thinking of webpages as fleeting
and temporary. Nothing could be further from the truth. The fact is, a webpage
can sit on display for YEARS, possibly seen by millions over time.
Should it contain so much as one typo, one grammatical error, one
inaccurate fact then that, too, will live on-- to the endless embarrassment of
its author. Accuracy and well-proofed content is the superhighway's equivalent
to professionalism and conveys much more to its audience than the careless
author realizes-- or wishes. In short, sloppy copy is the same as going to a
business meeting in a spaghetti-stained suit.
These examples serve as
the basis for internet content that is successful and appeals to a broad
audience. For a greater understanding of this, visit a wide variety of sites,
noting the differences in clear, attractive sites versus those that seem
difficult for one reason or another. And, though the outright copying a site is
unethical, finding and using a good site as a model, is fine.
Writing
for the internet is a hybrid of all previous types of business writing; its
form has taken the next evolutionary step to keep pace with communication's
changes and is the bond by which the internet continues. When educational
experts of the mid-20th century mistakenly predicted the demise of writing as
an important form of communcation (because of ever-expanding alternative
mediums), they failed to recognise its strength, versatility or adaptability.
Time has proven otherwise. Make no mistake: Writing is -- and will continue to
be -- the most vital form of communication on the internet. And writing
successfully is the most vital step to success online.
For further
information visit "In A Word (or Two)," (http://inawordortwo.blogspot.com) an active, online weblog
dedicated to improving the skills needed in Writing For The Internet.--mo.
ABOUT THE AUTHOR
Marige O'Brien is a writer, web designer and
Internet Marketer. Visit her Website,
Tracker Mo's Den for
her latest i-marketing tools and biz opps. NEW-- RSS Feeds to Articles and
blogs, Plus A Special Offer for new TCC Sign-ups.




